Regulatory information

Martin Kaye LLP is a limited liability partnership, registered in England and Wales with registered number OC318233. The term Partner is used to refer to a Member of Martin Kaye LLP. A list of the Members of Martin Kaye LLP is open to inspection at the registered office; The Foundry, Euston Way, Telford, TF3 4LY.

Martin Kaye LLP is a ‘recognised body’, as defined in the SRA Standards and Regulations 2019, regulated by the Solicitors Regulation Authority in the United Kingdom. The members of Martin Kaye LLP are solicitors authorised to practice in England and Wales, and regulated by the Solicitors Regulation Authority in the United Kingdom. The firm’s SRA number is 508765 (Martin Kaye LLP).
We practice under the Solicitors Standards and Regulations, which can be found by following this link: SRA Code of Conduct.

We practice under the Solicitors Standards & Regulations which can be found by following this link: SRA Code of Conduct.

The contact details for the Solicitors Regulation Authority are: The Cube, 199 Wharfside Street, Birmingham, B1 1RN; contactcentre@sra.org.uk ; 0370 606 2555

VAT Number

Our VAT number is 982 1530 20 (Martin-Kaye LLP).

Professional Indemnity Insurance

We maintain compulsory professional indemnity insurance of at least £3 million, each and every claim. The name of our primary layer insurer for the current policy period (1st October 2023 to 30th September 2024) is HDI Global Speciality SE – UK. Their contact address is 20 Gracechurch St, London EC3V 0BG. Details of the minimum terms for compulsory insurance, including territorial coverage, can be found at www.sra.org.uk/solicitors/code-of-conduct/professional-indemnity/minimum-terms-conditions.page.

Complaints

If, at any time, you would like to discuss with us how our service to you could be improved, or if you are dissatisfied with the service you are receiving, or a bill you have received, please let us know by contacting the partner dealing with your matter or the firm’s Client Care Partner, John Mehtam at johnmehtam@martinkaye.co.uk or 01952 272222. We shall look at any complaint carefully and promptly. We will do all we can to explain the position to you in any event within eight weeks and we will supply you with our complaints procedure leaflet upon receipt of a complaint from you. If we have given you a less than satisfactory service, we shall try to do everything reasonable to put it right.

In the event of you not being satisfied by our response, you may refer the matter to the Legal Ombudsman (LeO), but you must do so within your last six months of your contact from us, or within six months of the matter being complained about. Please note that only copies of documents should be sent to the LeO office to avoid any documentation being lost or destroyed.

The contact details for the Legal Ombudsman are as follows: Legal Ombudsman, PO Box 6167, Slough, SL10EH.; 0300 555 0333; enquiries@legalombudsman.org.uk;  www.legalombudsman.org.uk .